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Navigating the VoicePod Dashboard

Getting Started Beginner ⏱️ 6 min read

Navigating the VoicePod Dashboard

The VoicePod dashboard serves as your central mission control for monitoring live calls, tweaking conversational prompts, managing phone numbers, and tracking calling campaign ROI.

01. Live Operations

Real-Time Overview & Live Monitor

Watch call traffic unfold as it happens across all phone lines:

⚡ Active Concurrent Calls ⏱️ Daily Minutes Used 📞 Connection Answer Rate 😊 Real-Time Sentiment Scoring
02. Intelligence Core

Agent Studio & Prompt Designer

The workshop where conversational personalities and tools are built:

Prompt Engineering Editor

Define identity, conversation goals, guardrails, and human handoff triggers.

Acoustic & Voice Tuning

Choose between low-latency neural voice engines, adjust speaking velocity (0.8x - 1.3x), and modify pitch.

Function Calling & Webhooks

Connect external tools to fetch order status, check live calendar availability, or update CRM records.

03. Outbound Execution

Campaigns & Dialing Lists

Automate high-volume lead outreach and proactive reminders:

CSV Contact Ingestion

Upload customer lists with custom variable mapping (e.g. {{customer_name}}, {{due_balance}}).

Automated Retry Engines

Configure smart retry rules for unanswered lines and voicemail detection.

Compliant Time Windows

Automatically throttle outbound calls to respect regional legal calling hours.

04. Audit & Insights

Call Logs & Detailed Analytics

Inspect every second of caller interaction with rich forensics:

🎙️ Audio Playback & Speed Controls 📄 Speaker Diarized Transcripts 🤖 2-Sentence AI Summary 📊 Structured JSON Data Extraction
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