Setting Up Advanced Analytics & Telephony KPI Dashboards

Unlock deep visibility into your voice automation performance with custom reporting setups, BI integrations, and executive KPI tracking.

Core Telephony Metrics to Monitor

• First-Call Resolution (FCR): Percentage of caller inquiries resolved without human intervention.
• Average Handling Time (AHT): Measuring efficiency gains across automated vs human call flows.
• Lead Qualification Conversion Rate: Tracking how many prospects successfully complete the screening questionnaire.
• Caller Sentiment Distribution: Quantifying customer satisfaction using automated NLP sentiment analysis.
• Exporting to Google Looker & Power BI: Setting up automated daily CSV/webhook exports into enterprise business intelligence suites.