Regulatory Compliance
GDPR, CCPA & Telephony Compliance Checklist
Operating conversational voice agents requires adherence to data privacy and telecommunications regulatory frameworks. This actionable checklist keeps your organization compliant.
Key Compliance Areas
- Explicit Consent & Call Recording: Configuring automated verbal recording disclosures (e.g. ‘This call may be monitored for quality assurance’) prior to transcription.
- PII Redaction Engines: Enabling automatic tokenization of credit card numbers, social security numbers, and sensitive health records in call logs.
- Data Residency & Storage: Selecting regional cloud storage (US, EU-Frankfurt, APAC) for audio recordings and metadata.
- Right to Erasure (RTBF): Automated API endpoints to purge customer voice logs and transcripts upon consumer request.
- TCPA Calling Windows: Hard-coded outbound dialing rules preventing calls before 8:00 AM or after 9:00 PM local recipient time.